We take privacy seriously

Last updated: 29th July 2023

Welcome to Opace Ltd. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

1. Important Information and Who We Are

Opace Ltd is the controller and responsible for your personal data (collectively referred to as “Opace”, “we”, “us” or “our” in this privacy policy).

We have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the DPO using the details set out below.

2. The Data We Collect About You

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data includes first name, last name, username or similar identifier.
  • Contact Data includes billing address, delivery address, email address and telephone numbers.
  • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

5. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

7. Third-Party Links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

8. Cookie Policy

We use necessary cookies to make our site work. 

Cookies aren’t just tasty biscuits that your grandma bakes but also little digital files that are stored on your web browser. Their purpose is to track, save and store information about you and how you use websites.

Cookies may have a short lifespan, lasting only for a single session (until you close your browser), or they may persist for a longer duration. If you wish to remove them, you can easily do so by accessing your browser settings.

Our primary purpose for using cookies is to collect information about our site visitors, solely to enhance the user experience on our website, as we mentioned before.

Chances are your web browser is already set to accept cookies from the Opace website. However, if you prefer not to allow this, you can adjust your browser’s security settings to block cookie usage. By doing so, you won’t need to submit any personal data while visiting our website.

Please keep in mind that if you choose to reject our cookies, certain parts of our website may become inaccessible – we apologise for any inconvenience.

Additionally, Opace employs Google Analytics, a software that uses cookie tracking to analyze visitors’ behaviour and gather insights on how they use our website. Rest assured that the cookies used by Google Analytics do not save, store, or collect any personal information, so there’s no need to worry.

9. GDPR Compliance

We adhere to the principles of the General Data Protection Regulation (GDPR) when dealing with all data received from visitors to our site. These principles include fairness, transparency, purpose limitation, minimisation, accuracy, accountability, storage and security.


If you have any queries, clarifications or questions regarding this privacy policy then do not hesitate to contact us. Please contact us through the following methods:

By mail:
The Data Protection Officer
Opace Ltd
Park House, Bristol Rd South, Rubery, Birmingham, West Midlands, B45 9AH

Telephone: 0845 017 7661
email: [email protected]

Updates to our privacy policy

We reserve the right to update this privacy policy at our discretion and without prior warning. For this reason, we highly recommend that you regularly review our privacy policy whenever you visit our site. By continuing to use our services after any changes take effect in the revised privacy policy, we consider that you have agreed to the updated terms.

A big thank you for taking the time to read through our privacy policy. If you have any questions please don’t hesitate to contact us on 0845 017 7661.

Last Updated: 29th July 2023



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